Delivery

We deliver directly to the address that you have specified when purchasing a product in this e-shop. A signature is required upon delivery of your goods. The signature is accepted by us as valid proof of delivery in the right condition. Please note the order may be palletised and delivered to the kerbside.

Please note: We are currently experiencing exceptional demand for VELUX products. Whilst we are of course working extremely hard to maximise VELUX production, the Global availability of raw materials is strained due to  a number of factors that the entire industry is experiencing. It is therefore difficult for us to give the level of accuracy that we normally would in relation to delivery times at this stage. As such, please note the delivery date for goods will be confirmed on your order confirmation.

Accepting Your Delivery

Please inspect your goods thoroughly before signing for them. If any part of your order is damaged or faulty, please contact our customer support team on 01592 778 225 or email sales@velux.co.uk

Where do We Deliver?

We ONLY deliver to UK mainland addresses for orders through this site. If you would like your products shipped to a different country, please visit one of our other shops. See a list of VELUX shops at www.veluxshop.com. Special terms and conditions may apply

Channel Islands customers: Orders can not be placed online for delivery to these areas. We are sorry for any inconvenience this may cause. Please contact VELUX customer services by either email: sales@velux.co.uk or telephone: 01592 778 225 to place your order.

Status of Your Order

We will send an email order confirmation and keep you updated at each stage of the ordering and delivery process. To enable us to offer the best service we can, we may call you to discuss your delivery requirements and pass your contact details on to our carrier. This will allow them to send you updates on your delivery via SMS and E-mail if selected. Should you have any problems, we ask you to contact us with your order details. VELUX will not pass on these details to any other third parties.

See the latest delivery status of you order on the VELUX order tracking web site:

Access the VELUX Order tracker

Choose Your Delivery Date

Standard delivery on most roof windows is 2 full working days. All times stated are in working days. The delivery time is stated on the basket page. For all orders placed in this shop we give you the possibility to select a later delivery date that suits you at no extra costs.

Delivery Options, Price and Time

Delivery Options	Price	Delivery Time
Direct to site delivery	Direct to site deliveries are offered, free of charge, for 3+ roof windows. For any deliveries with a quantity of roof windows less than this, a charge of £12 applies.	The delivery time is given on the overview page of your order. Order by 4pm (3pm Northern Ireland) to be processed the same day. Standard delivery can be anytime between the hours of 08.00-18.00 Monday to Friday.
		Postcodes below may incur additional transit time. AB1-AB3, AB23, AB30-AB39, AB41-AB45, AB51-AB56, AB99, HS1-HS9, IV1-IV28, IV30-IV32, IV36, IV40-IV49, IV51-IV56, IV63, IV99, KA27-KA28, KW1-KW3, KW5-KW17, PA34, PA37-39, PH19-PH26, PH30-PH41, PH49-PH50, TR21-TR25, ZE1-ZE3.